Refund policy
At The Glam Vault, customer satisfaction is our top priority. Please read our return and refund policy carefully before making a purchase.
Refund, Cancellation & Return Policy
❌ Order Cancellation
- Orders can be cancelled only before they are dispatched.
- Once an order is confirmed as dispatched, cancellation is no longer possible.
📌 Dispatch confirmation is sent via email or WhatsApp.
Shipping Information
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Made in Germany products are imported and typically take 3–10 business days for delivery.
Some Korean skincare products may also be shipped internationally and follow similar delivery timelines. - Estimated delivery time: 7–10 business days.
- Once the shipment arrives in the UAE, a local tracking number will be shared and delivery will be completed within 24–48 hours.
❌Orders cannot be canceled once they are dispatched. ❌
📦 Return Eligibility (UAE Orders Only)
- Returns are accepted within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- To initiate a return, please email us at support@mda-uae.com or +971563637991 with:
- Your order number
- Clear pictures showing any product damage or defect
- Description of the issue
Once your request is reviewed and approved, we will provide instructions for the return process.
❌ Non-Returnable Items
Due to hygiene and safety regulations, the following items are not eligible for return or refund:
- Opened or used products
- Personal care items (e.g. body creams, deodorants, feminine hygiene)
- Makeup and cosmetics (lipsticks, mascaras, foundations, etc.)
Please make sure to read product descriptions carefully before purchasing.
💸 Refunds
- Approved refunds will be processed to the original payment method within 5–10 business days after we receive the returned item.
- Shipping and handling charges are non-refundable.
📩 Need Help?
For questions or support, contact us at:
📧 support@mda-uae.com